Key takeaways
- Most phone calls are the same few questions.
- Reservations can be captured at any hour.
- Draft review replies save time, a person should still approve them.
The daily grind
Hours, parking, dietary options, group bookings. The phone rings during service and staff have to choose between the caller and the guest in front of them.
What helps
Answer common questions instantly, take reservations into your system, confirm by text and send reminders to reduce no-shows. Draft replies to reviews that a manager can edit and post.
Guardrails
Allergy questions and special events should go to a person. Make the handover easy.
Read more on our restaurants page or request a free audit.
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