Key takeaways
- Phone menus are rigid. Voice agents handle natural speech.
- Always offer a path to a person.
- Start with narrow tasks such as booking and basic questions.
The phone menu problem
Press one for sales, press two for service. Callers abandon menus that do not match what they need.
What a voice agent changes
Callers can say what they want. The agent can ask follow-up questions, book a slot and send a confirmation, or transfer to a person with notes.
Choosing
A menu may be enough for very simple lines. If callers have varied needs or you miss calls, a voice agent is worth testing. Be upfront that it is automated. See what an AI receptionist can and cannot do and our AI Revenue Engine.
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